Solutions · SpeechEaze · Call recording analysis

Every sales call, turned into conversion intelligence.

AI call analytics that move you from sample-based call reviews to intelligence across every conversation — for higher conversion, better coaching and evidence-backed decisions.

Request a demo How it works

The problem

Call reviews miss the signals that matter.

Limited visibility into call quality, inconsistent pitch and objection handling, conversion leakage and weak follow-up prioritisation — while managers lack evidence for coaching.

Today · manual

With SpeechEaze

Sample-based QA, ~25% coverage

100% conversation analysis at scale

Reactive coaching on past failures

Proactive coaching with transcript evidence

Disposition codes lack context

Rich behavioural and intent data

How it works

A closed loop from call recording to action.

Ingest

Recordings and metadata pulled securely from dialers.

Transcribe

Multilingual speech-to-text.

Diarise

Agent speech separated from customer speech.

Analyse signals

Stages, objections, intent, sentiment and next steps.

Score

Conversion quality and agent skills scored.

Act

Dashboards, alerts, callback queues and coaching with exact transcript evidence.

Two goals, answered with evidence

From conversations to revenue and coaching actions.

Goal 1 · Increase conversion

Who is interested? Where do we lose them? What should happen next?

Customer intent

Positive intent and contact-to-interest rate

Progression health

Stage drop-offs, pitch completion, closing

Objection intelligence

Frequency, severity and resolution

Follow-up priority

High-intent queue with transcript evidence

Goal 2 · Productivity & coaching

Who needs coaching? What skill is weak? Which calls prove it?

Productivity index

Useful progress by agent, team and campaign

Conversation quality

Talk-listen ratio, interruptions, silence

Skill heatmap

Opening, discovery, pitch, objection, close

Coaching priority

Themes, severity and sample calls

What it extracts

50+ signals per call.

Explainable, transcript-backed signals across the conversation, rolled up into KPIs leadership can act on.

Right-party contactSelf & company introductionReason for loanUrgencyLoan amount discussedPitch completedInterest rate discussedEMI discussedAffordability concernExisting loan statusDecision-maker dependencyObjection category & severityResolution statusBuying signalsIntent classDocument willingnessNext step agreedCallback requestedClose successWeak discoveryGeneric or pushy pitchPoor close

KPIs in the data model

Contact-to-interest ratePitch completion rateCall-to-next-step ratePositive intent rateConversion quality scoreStage drop-off rateObjection resolution rateFollow-up priority scoreAgent conversion performance indexTalk-to-listen ratioDiscovery quality scoreCoaching need index

Roadmap

Beyond conversion and coaching.

Protect

Compliance and mis-selling risk, customer trust and escalation risk.

Grow

Lead scoring, campaign targeting, script and objection optimisation.

Optimise

QA automation, product and policy insights from every conversation.

Built for BFSI lending sales, and already applied across insurance and wealth advisory.

100%

of calls analysed, not sampled

50+

signals extracted per call

Evidence

for every coaching flag and callback

Hear what your calls are telling you. Analyse a sample batch.

Share a set of recorded calls and we will show conversion and coaching insights on your own data.

Request a demo